"Cancel" text = unsubscribe | Feature Requests

"Cancel" text = unsubscribe

complete

If a customer texts cancel, it auto unsubscribes them. So even if they rebook/reschedule, they don't get texts, and that is just silly.

May 30, 2024

John Cunningham

marked this post as

complete

We have investigated this further with our phone provider Twilio. US Carrier rules and CTIA/TCPA guidelines require all the standard keywords (the ones listed in my previous post) allow the person to opt out of future messages.

John Cunningham

This has been reviewed. If a client texts just the words: Stop, Cancel, Unsubscribe, End, or Quit and nothing else in their response - it automatically unsubscribes the number from SMS. This is an automatic function of the SMS infrastructure.

If you ask your clients to respond to a message to cancel, it is recommended that in your message states something similar to "Cancel Move" to cancel the job and still keep them on the list to receive SMS if they change their mind.

Jason Bergenske

marked this post as

under review

If this is still happening this will be addressed and fixed asap.